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It is not uncommon when using CA PAM to encounter problems on the Access page. To start with, you must understand that the environment on which CA PAM depends. CA PAM uses Java throughout its code. The Access page is one place and the LDAP browser is another. If Java is not installed, or cannot be loaded then the Access page will not load. You will recognize this as the problem by seeing something like in the picture below.

Please see attached file

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In order to load the access policies CA PAM needs to run a Java applet. In the picture above you can see that it is attempting to load the necessary applet. The icon will continue to spin for a while and will eventually time out, and no policies will load as a result. This means that the user will not be able to perform their job, as they have no way to connect to the required devices. The picture below shows the message seen after the timeout.Please see attached file

The first thing to ask is 'Is Java installed?' This is easy to check. On a Windows system you can go to the Control Panel and search for Java. If it is installed you will find the Java Configuration program. You can also go to Uninstall or Change Program and search for it in the list. You can see in the picture below that it is not installed.Please see attached file

It is also easy to check for the presence of Java on a MAC. Just go to Mac > More Info > System Report > Software and check the list of installed Software.

Once it is determined that Java is not installed you must go to java.com to install it. Only Java from Oracle is supported, so you must use this site as your source. Other Javas, such as from IBM, are not supported. Follow the instructions on this site to install the latest version of Java.

Installing Java does not guarantee that the Access page will appear. The next thing to check is the browser. What browser are you using. At the time of this writing, CA PAM supports IE 9, IE 11 and Firefox(version 45 or later) on Windows. CA PAM also supports MACS(OS X 10.9 or later), with Safari(version 7 or later and Firefox(version 45 or later). The same version of Firefox is also supported for linux clients, specifically Debian-based distributions (such as Ubuntu, Mint, or Pearl). Check the CA PAM wiki for details(ie https://docops.ca.com/ca-privileged-access-manager/2-8-1/EN/release-information/supported-environments/supported-clients).

You will notice that Chrome is not listed. Java is based on Netscape Plugin Application Programming Interface (NPAPI). In 2013 Google announced that Chrome would begin blocking NPAPI plugins(such as Java) starting in January of 2014. With Java blocked by Chrome it cannot be used to use the full features of CA PAM, and is therefore not supported. Be aware that Firefox also announce plans to discontinue NPAPI, supposedly by the end of 2016.

The documentation states that the latest version of Java 7 is supported as well as Java 8, up to update 101 for Windows and update 73 and later for MAC and Linux. This needs clarification. Starting with Java 8u74 Oracle introduced a change that prevented Java from working with CA PAM. This was not corrected until Java 8u101, so none of the versions between u73 and u101 were supported.

Even if you are using a supported browser you may encounter problems if you are using an older version of Java. From time to time the browsers may change their requirements, and problems with Java may be encountered. This has particularly been a problem with IE, which will not load Java if it determines the version to be too old. This is a browser issue and not a CA PAM issue.

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There could be other reasons for Java not to load. A great tool for this is java.com/verify. If Java won't load for their verify page then it won't load for CA PAM. Below is a typical message seen when the latest version of Java is installed, and able to load.Please see attached file

You might see messages indicating your version is too old, as per Java, or that it isn't enabled in the browser. You will have to address such issues before CA PAM will be able to function.

Another useful tool when troubleshooting Java issues is the Java Control Panel, which is also the Java Configuration program. Click the About button to view the verson.

Please see attached file

You can also click the View button on the Java tab. This may show multiple versions, if you installed them. CA PAM may have problems if multiple versions are installed, even if they are not all checked as Enabled. In such circumstances you may have to delete all of the installed Java versions, including any folders that were created on the disk. This last step will have to be done manually. Once all the old versions are gone you may install the version you wish to use.Please see attached file

In some cases it may be necessary to get additional information. The Advanced tab contains many options. Two are Show Console and Enable Tracing. Show Console will cause the Java Console Log to be opened when Java is loaded. You can interact with this console, even changing the Logging Level. Support may ask to see this log at times, which would merely required copying out of the console and pasting into the ticket. The Enable Tracing can be used to turn on Java tracing, which will be useful if the console does not stay open long enough to capture or if you can't predict when the problem may occur. The file name that is created starts with 'plugin', followed by a long string of numbers which is a timestamp and ends with '.trace'.Please see attached file

The CA PAM client was created to address the issues above. As of CA PAM 2.6, you may download this software and install it on your client system. It contains a browser and Java version that will work, regardless of what the customer has installed on their system. You can use this program to check if you get the same problem, or if the Access page loads properly.

Most Access Page problems should resolvable using this document, but there may be other reasons for the Access page not to load. One such example is slow Access Page loading on 2.8.1. It required the application of a manual fix, that is now included in HotFix 2.8.1.02. If you cannot resolve the problem you encounter using this article then you will need to open a ticket, and attach the Java console log or trace you collected while reproducing the problem.

HowTo/Setup FreeIPA Services for MacOS X 10.12 and 10.13

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• 4IPA Enrollment
• 8Make Accounts Mobile (Off-network Access)

DNS Setup

Either,

1. Go to System Preferences>Network
2. Select top priority network and click Advanced…
3. Select DNS
4. Add your IPA server’s IP Address
5. Click OK
6. Click Apply

Or, configure your DHCP service to set your IPA server as primary DNS.

SSL Setup

• Download the ca.crt from the IPA server

1. Open terminal
2. cd ~/desktop
3. curl -OL http://yourserver.yourdomain.com/ipa/config/ca.crt

• Doubleclick the ‘ca.crt’ file
• Add to the System keychain
• Locate certificate within Keychain Access
• Doubleclick the certificate
• Expand Trust
• Change System Default to Always Trust
• Exit Keychain Access and authenticate to apply changes
• Move the ca.crt file to /etc/ipa

Kerberos Setup

Edit/create the file /etc/krb5.conf as shown below:

• Edit /etc/pam.d/authorization as shown below:

• Edit screensaver and passwd as shown below

• Verify by running “kinit username”

IPA Enrollment

Name workstation

• Open terminal
• sudo scutil --set HostName workstation.yourdomain.com

Add via freeIPA web console

1. Open IPA web console (https://yourserver.yourdomain.com)
2. Sign on as a Directory Manager
3. Go to Identity > Hosts
4. Click the + Add button
5. Enter the workstation’s hostname (e.g., Book001)
6. Add current primary IP address (terminal > # ifconfig)
7. Click the Add and Edit button.
8. Add the workstation’s MAC addresses

Generate keytab on IPA server

1. su root
2. kinit admin
3. ipa-getkeytab -s yourserver.yourdomain.com -p host/workstation.yourdomain.com -k ~/workstation.keytab
4. To test that the keytab successfully retrieved and stored in ~/workstation.keytab, run ipa host-show workstation
5. The previous should return,

Retrieve keytab from server

1. From the workstation run sftp admin@yourserver.yourdomain.com
2. sftp> get workstation.keytab /etc/krb5.keytab
3. sftp> exit
4. chown root:wheel /etc/krb5.keytab
5. chmod 0600 /etc/krb5.keytab
6. Verify on freeIPA web GUI that Kerberos key is present (Identity > Host > workstation)

Directory Utility Setup

1. On workstation, go to System Preferences > Users & Groups > Login Options
2. Set the following:

1. Click Join… beside Network Account Server
2. Enter “yourserver.yourdomain.com”
3. Click Continue
4. Verify Allow network users to log in at login window is selected
5. Click on Options.. beside the previous setting
6. Verify All network users is selected
7. Next to Network Account Server, click Edit…
8. Click Open Directory Utility
9. Edit LDAPv3
10. Select yourserver.yourdomain.com and choose Edit…
11. Set the following:

Mappings

1. From the edit window opened in previous step (Connection), click Search & Mappings
2. Add record type Groups and map to ‘ipausergroup’
3. Add PrimaryGroupID attribute to Groups and map to ‘gidNumber’
4. Add RecordName attribute to Groups and map to ‘cn’
5. Add record type Users and map to the following:
   • inetOrgPerson
   • posixAccount
   • shadowAccount
   • apple-user
6. Within the record type Users add the following with the mappings shown on the right:

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1. Verify the search base for both Record Types is “dc=yourdomain,dc=com”
2. Verify all subtrees is selected for both Record Types
3. Click OK button to save and return to server list
4. Click OK again
5. Click on Search Policy
6. Verify “/LDAPV3/yourserver.yourdomain.com” is listed beneath “/Local/Default”
7. Close open windows
8. Open terminal and run test “dscacheutil -q user -a name yourusername”

Allow Mobile Accounts A User Profile

• From a terminal, run 'chmod 0777 /Users'

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Make Accounts Mobile (Off-network Access)

• From a terminal, run 'sudo /System/Library/CoreServices/ManagedClient.app/Contents/Resources/createmobileaccount -n username'

If FileVault already enabled

• fdesetup add -usertoadd username
• Enter user’s password at prompt

Migrate User Profile for Mobile Account

1. sudo su root
2. ditto old_userprofile new_userprofile
3. chown -R new_username:staff new_userprofile
4. After login as the new mobile account, update keychain password to mobile account’s

Alternative method: backup user profile with time machine and migrate user profile to network account

Mobile/Network Account Known Issues

• On OS X 10.13.x, a mobile account fails to build a profile at initial login
  • Workaround: create a local account, build profile, change local account to mobile
• Cannot change mobile/network account password from login desktop
• Changing password from IPA website does not sync with keychain:
  • The keychain may not update if Update selected
  • Run Keychain Access and manually set password from edit menu
  • Workaround: change password from System Preferences > Users & Groups
• Changing password from IPA website does not update passphrase for disk encryption via FileVault
  • Workaround: change password from System Preferences > Users & Groups
• Mobile users created after enabling FileVault cannot log in until another account decrypts the drive
  • Fix: Enable User from System Preferences > Security & Privacy > FileVault
• Cannot login to mobile account while offline with OS X 10.11
  • Fix: Upgrade to OS X 10.12

Migrate User Profile Issues

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• Chrome extensions shortcuts are broken, if absolute path used to define
• Chrome download folder requires manual adjustment, if absolute path defines
• Cloud storage services generally fail to sync due to file path change
  • Fix path within application
  • DropBox requires the old path before allowing access to settings
• Adobe CC products require re-install

Configuring Multiple Workstations

This process can be significantly faster after an initial workstation setup:

• Instead of manually configuring authorization, passwd, and screensaver, just copy working versions of them to /etc/pam.d
• Similarly, copy a working version of krb5.conf to /etc.
• Instead of manually configuring the LDAP mappings, copy the contents of /Library/Preferences/OpenDirectory from a workstation with the desired mappings and paste to the same location on a workstation being configured after joining the workstation to your IPA server.

References